24/7 Roller Shutter Repair Specialists Covering London & Kent

Why won’t my garage roller shutter door open?

garage roller shutter

We understand that a faulty garage roller shutter door can adversely affect your business and (more worryingly) compromise the safety of your possessions. That’s why we provide a 24 hour emergency repair service to work through the cause of the issue and restore your roller shutter door as swiftly as possible.

If you’ve tried the emergency release chain to no avail, then read on to learn the reasons why your roller shutter door won’t open and how Quay Facilities can help.

Reasons why your garage roller shutter door won’t open

Power issue

The reason why your electric roller shutter door isn’t opening may be as simple as a lack of power. It’s always best to check your power source in the first instance – try turning it off, then turning it back on again. If your shutter door still doesn’t work, then at least you know it’s not related to the power source.

Problems with the proximity sensors

The issue may revolve around poorly fitted and misaligned proximity sensors. The sensors may also be impeded by dirt and debris, so we recommend cleaning the sensors to see if that fixes the problem. If you’d rather a professional did this for you, don’t hesitate to take advantage of Quay Facilities’ maintenance service.

Needs lubricating

If your shutter door is sticking it may need some lubrication. We recommend spraying lubricant along the track lines of the shutter to see if this resolves the issue.


Another common reason is down to overheating, which occurs due to frequent use in a short space of time. You should leave your shutter door for a while to let the motor cool down to see if this corrects the problem.

Spring issue

An issue with the door spring can impact its operating speed or could stop it from working altogether. The spring could have snapped, and in this scenario we recommend contacting us as soon as possible for a professional fix to prevent any serious accidents.

Same code as your neighbour

If your neighbour has a similar shutter door to you, they may have selected the same code as you. This may result in a code clashing issue leading to a malfunctioning door.

Quay Facilities have the tools and expertise to assist with any clash of codes.

Quay Facilities are the experts when it comes to secure roller shutters

We are specialists in providing domestic, commercial and industrial roller shutters across London and Kent. We pride ourselves on ensuring your property’s security thanks to our fully functional roller shutters.

We cover all services for your rollers shutters including installation, maintenance and emergency shutter repair to fix your shutters as quickly and efficiently.

To learn how we can provide the right roller shutters for your property, feel free to get in touch via our contact webpage or give us a call on 0208 2266 247.