24/7 Roller Shutter Repair Specialists Covering London & Kent


Quay Facilities offer a range of services to suit you needs, we often get calls and enquiries with questions that we are always happy to answer but to save some time we’ve put together some frequently asked questions to save you time. If you have any further enquiries do no hesitate to give us as call.

What is the standard delivery time?

We have a vast range of products which take more or less time to be produced and delivered. The best way to find out what is the delivery time for the product you are interested in is by contacting us by phone at: 0208 226 6247 or by e-mail at: enquiries@quayfacilities.co.uk.

Can I install the product myself?

We would not recommend you installing the products yourself unless you have been specifically trained on the installation of the products as this is a process that should only be performed by trained specialists, in order to assure that the product will work without fault.

How easy are the doors to fit, do they come with instructions?

It's best to have a skilled, trained engineer fit our products. However we do sell to trade and our products come with a Operating and Maintenance manual.

Do you provide installation services?

Yes we do provide installation services. In fact we recommend using our installation services or have a skilled, trained engineer fit our products rather than you doing it by yourself.

Do you help with planning permission?

No. You will have to take care of acquiring a planning permission yourself.

Which product should I choose: Security Shutter or Security Grille?

This depends on the application of the product. We have all products for every application so if you want to know what product is best suited for your needs then give us a call at: 0208 226 6247 or contact us by e-mail at: enquiries@quayfacilities.co.uk.

Which is the Best Roller Shutter to buy?

That depends of the application. We have products suited for every application, but for a more specific response we would advise contacting our Customer Service department at: 0208 226 6247 or by e-mail at: enquiries@quayfacilities.co.uk.

What methods of operation are there for Security Shutters?

Our Security Shutters come with either an electric or manual method of operation, remote control, rocker switch or high security key operated.

Do you Service and Repair Doors and Shutters?

Quay Facilities provide a commercial shutters and automatic doors repair and maintenance service, ensuring your industrial premises and retail shop security meets the health and safety requirements for the event of an emergency.

Do your Security Shutters come with a warranty?

All our products come with a 12 months parts and labour warranty when we fit them.

Can you paint my shutter in a specific colour?

Yes. The Shutters can be powder coated to any standard “RAL” or “BS” colour reference

How long will it take before my shutter is installed?

On average our team installs the shutter in about 15 working days.

I need a shutter really quickly. Can you do it?

We always endeavour to meet all client requirements, so if you need a shutter installed real quick then give us a call and we can discuss the best options.

Do I need any special power requirements for the electric operation?

Depending on application, you will need a single or three phase power supply for the electric operation of your product.

How do you open the door in the event of power failure?

It is best to install a manual over ride facility, which can be fitted to all electric roller shutters, to prevent this for ever happening.

Does the door comply with European Legislation?

Yes, all our products comply with European Legislation.

How often should I have my roller door serviced?

This depends on how often your roller door is used, but we do recommend a servicing you roller door at least once a year.

What happens if my remote control roller door closes and hits an obstruction?

There are numerous safety options that can be added to the roller shutter in order to prevent that from ever happening. If you want to find out more information please feel free to give us a call 0208 226 6247 or contact us by e-mail at: enquiries@quayfacilities.co.uk

What happens if someone in my street has the same roller door as me, can they open my door?

No. You will be the only person that can operate your door. Even if someone on your street has the same roller door they won't be able to use their key to open yours.

My question is not on the list

If you didn't find the answer to your question on this page please contact us the office number: 0208 226 6247 and we would be happy to discuss all requirements.

We provide a 24 hour emergency repair service for shutters, doors and windows and also a replacement service across Greater London and the Home Counties, making sure that all your problems are dealt with immediately and your security is not compromised.

Our Clients