Why Won’t My Garage Roller Shutter Door Open?

We understand that a malfunctioning roller shutter garage door can disrupt your business and, more importantly, compromise security. That's why we offer a 24/7 emergency repair service, quickly diagnosing and fixing the issue to restore your roller shutter garage door to full working order as soon as possible.

Common Garage Roller Shutter Door Issues and How to Fix Them

A well-maintained garage roller shutter door ensures the safety and security of your property. However, when these doors malfunction, they can pose significant risks, such as exposing your belongings to theft or disrupting your business operations. At Quay Facilities, we specialise in providing 24/7 emergency repair services to address such problems promptly and restore your roller shutter to work correctly.

In this guide, we cover the most common issues affecting garage roller shutter doors and provide solutions on how to resolve them effectively.

8 Common Problems with Garage Roller Shutter Doors

1. Power Supply Problems

A lack of power can prevent your roller shutter from operating.

• Solution: Verify that the power source is active. If this doesn't resolve the issue, try turning the system off and then back on. Persistent power issues may require professional attention to diagnose and repair electrical faults.

2. Malfunctioning Remote Control

Issues with the remote control, such as weak batteries, being out of range, or a damaged motor antenna, can hinder operation.

• Solution: Replace the batteries or reprogram the remote control. If the problem persists, contact a professional for assistance.

3. Sensor Issues

Proximity sensors are essential for roller shutter operation and safety but can become misaligned or obstructed.

• Solution: Clean the sensors with a soft cloth and check their alignment. If recalibration is required, consult a professional technician.

4. Obstructions in the Door’s Path

Debris or objects around the door may prevent it from fully closing.

• Solution: Inspect both inside and outside the garage for obstructions and clear any debris from the track.

5. Broken or Worn-Out Springs

Damaged springs can stop the door from opening or closing smoothly, and a snapped spring can be dangerous.

• Solution: Avoid handling springs yourself and contact our emergency repair team for immediate assistance.

6. Damaged Cables

Frayed or broken cables may prevent the door from functioning correctly.

• Solution: Leave cable repairs to professionals to ensure safety and proper functioning.

7. Misaligned or Off-Track Doors

A garage door off its track will not slide smoothly and may not close properly.

• Solution: Check the door’s alignment on its track. If adjustment is needed, our experts can provide fast and efficient repairs.

8. Lack of Lubrication

Friction caused by insufficient lubrication can lead to sluggish or stuck doors.

• Solution: Apply a suitable lubricant to the tracks, springs, hinges, and rollers. Routine maintenance every three months can prevent this issue.

Why Timely Shutter Repairs Matter

For both residential and commercial properties, a malfunctioning roller shutter is more than an inconvenience—it is a security risk. Delaying repairs can lead to:

• Operational Downtime: Disrupting deliveries, production schedules, or customer access.
• Compromised Security: Exposing your property to theft or vandalism.

Prompt repairs not only reduce these risks but also extend your roller shutter’s lifespan.

How Quay Facilities Solves Your Roller Shutter Problems

24/7 Emergency Repair Services

Our experienced technicians are available around the clock, ensuring minimal disruption to your business. Whether it’s a snapped spring or a motor failure, we’ll have your shutter operational in no time.

Preventative Maintenance to Avoid Future Issues

Regular maintenance helps identify potential problems before they escalate. Our comprehensive service includes:

• Sensor alignment checks.
• Track lubrication.
• Detailed inspections of springs and motors.

Installation of High-Security Roller Shutters

If your current shutter system no longer meets your needs, we provide robust, high-security installations tailored to your property.

Quay Facilities are the experts when it comes to secure roller shutters

We are specialists in providing domestic, commercial and industrial roller shutters across London and Kent. We pride ourselves on ensuring your property’s security thanks to our fully functional roller shutters.

We cover all services for your rollers shutters including installation, maintenance and emergency shutter repair to fix your shutters as quickly and efficiently.

To learn how we can provide the right roller shutters for your property, feel free to get in touch via our contact webpage or give us a call on 0208 2266 247.

Frequently Asked Questions

Why is my garage roller door not opening?

Several factors can cause this issue, including power supply problems, malfunctioning remote controls, sensor issues, obstructions in the door's path, broken or worn-out springs, damaged cables, misaligned or off-track doors, and lack of lubrication. Identifying the specific cause is essential for effective troubleshooting.

Why won't my garage door open when I push the button?

This problem is often related to issues with the remote control, such as weak batteries, being out of range, or a damaged motor antenna. Replacing the batteries or reprogramming the remote control may resolve the issue. If the problem persists, professional assistance may be required.

How do I reset my garage roller door?

Resetting procedures can vary depending on the make and model of your garage roller door. Generally, you can try turning off the power to the door, waiting for a few minutes, and then turning it back on. Some models may have a reset button or require a specific sequence of actions to reset. Consult your user manual for detailed instructions or contact a professional technician for assistance.

For more information and assistance with your roller shutter garage doors, contact Quay Facilities on 0208 2266 247.