Quay Facilities Ltd provide a fast and cost-effective roller shutter repair service for customers in Kent and South East London. We pride ourselves on the quality of our work and our ability to meet your requirements 24 hours a day, 7 days a week.
We have compiled this list of frequently asked questions so that you can better understand our roller shutter repair service. If you have any further questions, please don’t hesitate to contact our team on 0208 2266 247.
We provide a commercial shutter and automatic door repair and maintenance service, ensuring that your industrial premises or retail shop meets health and safety requirements. If you have a broken roller shutter of security door, contact our team to arrange a visit from a member of our team.
This depends on how often your roller door is used, but we recommend servicing your roller door at least once a year.
We offer a 12 month guarantee for any components we replace. For example, if we replace the motor on a shutter that was manufactured by another company as a repair, then we will offer a 12 month warranty on the motor only.
We understand that any threat to your premise’s security is a big concern, and can even void your insurance premium if you were to suffer a break-in. That’s why we endeavour to arrive on-site to all emergency roller shutter repair call outs within 4 hours.
Yes, we are proud to offer our roller shutter repair services 365 days a year, so no matter when your shutter breaks down, our team is on hand to provide a solution.
It may be tempting to become complacent when it comes to repairs, especially if your issue doesn’t appear urgent. Apart from potentially compromising the security of your premises, if your shop or warehouse falls victim to arson, theft or vandalism then your insurance premium may be void. That could leave you significantly out of pocket.
What’s more, if someone becomes injured as a result of a roller shutter you knew was faulty or damaged, then you could be faced with criminal charges. It is therefore essential to keep up to date with yearly maintenance and repair any faults as and when they appear. Contact our team to find out how we can help.
There are two pieces of legislation - Regulation 5 of the Workplace (Health Safety and Welfare) Regulations 1992 and Regulation 5 of the Provision and Use of Work Equipment Regulations 1998 – that require you to ensure roller shutters and powered doors are in ‘good repair’.
Whilst failure to meet these criteria is not in itself a criminal offence, if someone is injured as a result of your broken roller shutter, your non-compliance could be used as evidence against you in Court.
For roller shutter repair in Kent and South East London, you need look no further than Quay Facilities Ltd. Call us today on 0208 2266 247 to arrange a quote.