Frequently Asked Questions
Expert Answers from the Team at Quay Facilities Ltd
At Quay Facilities Ltd, we believe in giving our customers clear, honest information. Below you’ll find answers to some of the most common questions we’re asked about our roller shutters, doors, servicing, security products and installation services.
If you can’t find what you’re looking for, please call or contact us online - our friendly team is always happy to help.
General Questions
Yes. All Quay Facilities Ltd engineers are fully trained, experienced and certified to relevant British Standards (BS EN). We also hold professional accreditations and full insurance for all work carried out.
We provide a full range of security and access solutions including roller shutters, steel doors, fire rated doors, fire and smoke curtains, gates, railings, security grilles and locksmith services. We also offer installation, repairs and scheduled maintenance across all our products.
We cover London & Kent and the surrounding areas, as well as providing regional coverage throughout the South.
Absolutely. We offer free, no obligation site surveys and quotations for all installations, upgrades and maintenance work.
Our offices operate during standard business hours, but we provide 24 hour emergency call out services for urgent repairs and security issues.
Questions about Roller Shutters
Call our 24/7 emergency repair line on 0208 2266 247. Our engineers can diagnose and repair most issues on the same visit to restore your shutter’s security and function.
We install all types including commercial, industrial, domestic, garage, galvanised steel, perforated and fire rated roller shutters, each designed to suit specific security and operational requirements.
Yes. All products are installed to meet or exceed BS EN 12453 and BS EN 12604 standards for safety and performance.
Yes. We offer both manual and electric roller shutters. Motorised options can include key switches, remotes or full automation with access controls.
We recommend at least one service every 12 months for low traffic shutters and more frequently for high use or industrial sites, in line with UK safety and insurance requirements.
Doors & Access Systems FAQs
Absolutely. We offer scheduled maintenance, compliance checks and emergency repairs for all door types – including fire, steel, aluminium and automatic systems.
We offer a wide range including steel doors, aluminium doors, fire exit doors, automatic doors, aluminium garage doors and fire rated doors – all custom made for your property.
Yes. We can integrate access controls, keypads, fobs and intercoms into most door or gate installations for secure, controlled entry.
We do. Our automatic door systems include sliding, swing and telescopic models, all compliant with BS EN 16005 and designed for smooth, safe operation.
Yes. Our fire rated products are tested to BS EN 1634-1 and BS 476 Part 22, with certified fire ratings from 1 to 4 hours depending on your requirements.
Questions about our Security and Safety Products
Smoke and fire curtains are designed to contain fire, heat and smoke, protecting escape routes and limiting damage. They’re essential for compliance in many commercial and public buildings.
Yes. We offer 24/7 locksmith support, including emergency lockouts, repairs, key replacements and full security upgrades for homes and businesses.
All locks, doors and grilles are fitted with insurance compliant components, meeting BS3621 and other relevant UK security standards.
Yes. We install manual or electric gates, with automation options including remotes, keypads and safety sensors, all fitted to BE EN 12453 standards.
Yes. We design and install custom made security grilles, gates and railings for both commercial and residential applications, offering strength, style and durability.
Servicing, Maintenance and Repairs Questions
They should be inspected at least every 6 months or more often in high use areas, in accordance with fire safety regulations and insurance policies.
Each visit includes a full safety inspection, lubrication, adjustment, testing and issue reporting – all documented for your compliance records.
Simply call 0208 2266 247. Our emergency repair team is available 24 hours a day, ready to respond quickly to restore your security and functionality.
Yes. We repair and service all makes and models of roller shutters, doors and access systems, even if they weren’t supplied by Quay Facilities Ltd.
Yes. We provide tailored maintenance plans for single or multi-site properties, helping you stay compliant and prevent costly breakdowns.
Why Choose Quay Facilities Ltd?
Protect your premises with trusted, compliant and high-quality shutters, doors and security solutions designed and carried out by true experts.
- Industry Experience - A proven track record across commercial, industrial and residential projects.
- Fully Certified Engineers - Trained and qualified to meet all current UK standards.
- Tailored Solutions - Designed to suit your property, budget and compliance needs.
- Reliable Support - 24/7 availability for emergency repairs and aftercare.
- Regional Service - Local expertise with a wide reach.
- Customer First Approach - We put people, safety and service at the heart of everything we do.
Our reputation is built on trust and we’re proud to be a name our clients recommend time and again.
